Refund Policy

Commission Artwork:

As all commissioned artworks are personalised pieces crafted to the specifics of your request using archival materials, all commissioned sales are final. We do not accept returns or exchanges on commissions unless the artwork arrives damaged or defective. If your commissioned artwork arrives damaged, please contact us within 7 days of receipt, including clear photos of the damage so we can address the claim and come to a suitable resolution.

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Original Artwork:

As all original artworks are carefully handcrafted using archival materials, all original artwork sales are final. We do not accept returns or exchanges on original artwork unless the artwork arrives damaged or defective. If your original artwork arrives damaged, please contact us within 7 days of receipt, including clear photos of the damage so we can address the claim and come to a suitable resolution.

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Prints:

We aim to ensure all prints are created to the highest quality to meet your expectations. If you are unsatisfied with your print for any reason, please contact us within 14 days of receipt. Prints may be eligible for a return or exchange under the following conditions:

• The print is in its original, unused condition.

• The customer is responsible for return shipping costs.

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For any damage reports, returns, or exchange requests, please contact Davina Else on info@davina-else.com with your order receipt, a picture of any damage, and the details of your complaint or question.